Legal

Privacy Policy

How ReNew Market LLC collects, uses, and protects your data · Effective v1 (Beta) — 2026

⚠ Beta platform notice. This Privacy Policy is a working document subject to revision as the platform evolves. Material changes will be communicated by email and on the website at least 14 days before taking effect. Where changes significantly expand how we use your personal information, we will obtain your consent where required by law.

This Privacy Policy explains how ReNew Market LLC ("ReNew Market," "we," "us," or "our") collects, uses, shares, and protects your personal information. It is structured to comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and comprehensive privacy laws in Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and similar states.

1. Information We Collect

We collect information you provide directly, information collected automatically when you use the Services, and information received from third parties.

1.1 Account information

Name, email, password (hashed), date of birth, phone number (optional) — to create and manage your account, verify eligibility, and communicate with you

1.2 Profile information

Username, profile photo, bio, location (city/state), seller plan tier — to display your public profile on the marketplace

1.3 Identity verification

Government-issued ID (via Stripe Identity), selfie verification, address verification — to comply with KYC/AML regulations, prevent fraud, and enable seller payouts

1.4 Transaction data

Order history, items purchased/sold, prices, shipping addresses, dispute records — to process transactions, calculate fees, facilitate disputes, and comply with tax laws

1.5 Payment information

Last 4 digits of payment card, payment method type, bank account info (for sellers via Stripe Connect). Full payment card numbers are processed by Stripe and never stored by ReNew Market

1.6 Listing content

Photos, descriptions, prices, condition assessments, sustainability badges — to display listings and provide search/discovery

1.7 Communications

Messages between buyers and sellers, support tickets, reviews, comments — to facilitate transactions, resolve disputes, and improve support

1.8 Device and usage data

IP address, browser type, device identifiers, pages visited, time on site, click data, crash logs — for security, fraud prevention, analytics, and service improvement

1.9 Location data

Your seller area: the ZIP of your default ship-from address, a ZIP you choose in Settings, or — if you only offer pickup and have no ship-from address — the ZIP of your verified address, with its city and state. Buyers see your city, state and about how far away you are — never your street or ZIP.
Places you shop near: a ZIP, city or state you type, or your device's location if you tap “Use my current location” (rounded to about 1 km before it leaves your device, and never saved). If you tick “Remember”, the place is kept on your account — or in this browser if you're not signed in — until you choose “Forget this place”.
The exact spot of a pickup or drop-off when you confirm one, recorded with the handoff.
Approximate location based on IP address.

1.10 Cookies & marketing data

Session/preference/analytics cookies; email open and click rates, marketing preferences, opt-in/opt-out status

1.11 Information from third parties

We receive information from identity verification providers (Stripe Identity), payment processors (Stripe), shipping carriers (USPS, UPS, FedEx, etc.), fraud detection services, analytics providers (Vercel Analytics), social login providers (if you sign in with Google/Apple), and public sources such as social media profiles you have made public.

1.12 Information about minors

Our Services are not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If we learn we have collected such information, we will delete it promptly. Contact privacy@renewmkt.com if you believe we have collected information from a minor.

2. How We Use Your Information

2.1 To provide and operate the Services

Create and maintain your account; process transactions and payments through Stripe
Display listings, profiles, and marketplace content; enable buyer-seller messaging
Process returns, refunds, and disputes through the Protection Program
Calculate and remit applicable taxes; provide customer support

2.2 To protect the platform and prevent fraud

Verify identities through Stripe Identity; detect and prevent fraud, account takeovers, and abuse
Investigate violations of our Terms; enforce policies including suspension and termination
Comply with AML and KYC regulations
Keep a protected record of identifiers from suspended accounts to help prevent ban evasion (see section 6).

2.3 To improve and personalize the Services

Analyze interaction patterns; improve search, recommendations, and features
Personalize your experience, including recommended listings and sellers

2.4 To communicate with you

Send transactional emails, service announcements, and (opt-in) marketing communications
Respond to inquiries and support requests

2.5 For legal and compliance purposes

Comply with laws, court orders, and government requests; issue tax documents (IRS Form 1099-K) to qualifying sellers
Resolve disputes, enforce agreements, and protect the rights, property, or safety of ReNew Market, our users, or others

4. Cookies and Tracking Technologies

Strictly necessary cookies — required for the Services to function (authentication, security, session). Cannot be disabled.
Functional cookies — remember your preferences and settings.
Analytics cookies — help us understand how users interact with the platform, and suggest listings based on ones you've viewed (Vercel Analytics, and our own records of pages and listings viewed, kept on our database provider, Supabase).
Marketing cookies — used to deliver relevant advertising and measure campaigns (only with your consent where required by law).

You can manage cookies through your browser settings. For users in jurisdictions requiring consent for non-essential cookies (such as the EU/UK), we display a cookie banner allowing you to accept, reject, or customize preferences.

This browser or the app also keeps a few things on your device: your cart (the item, its price and photo, up to 50 items), and some display choices. Signing out clears the cart and your account's settings from this device. Campaign tags from a link you followed are kept for 30 days. The Android app keeps its web data out of phone backups.

5. Your Privacy Rights

5.1 Rights available to all users

Regardless of location, you may access the personal information we hold about you, correct inaccurate information, delete your account and associated information (subject to legal retention), opt out of marketing, and disable cookies through your browser. You can download a copy of your data from Settings → Security → Download my data, and delete your account from Settings → Security → Danger zone (section 6 explains what happens next). You can also email privacy@renewmkt.com; we respond within 30 days.

5.2 California residents (CCPA/CPRA)

You have the right to know what we collect/use/share and its sources; to delete; to correct; to opt out of "sharing" for cross-context behavioral advertising; to limit use of sensitive personal information; and to non-discrimination for exercising your rights. We do not sell personal information for monetary compensation. Use the "Do Not Sell or Share My Personal Information" link in the footer or email privacy@renewmkt.com.

5.3 Virginia, Colorado, Connecticut, Utah, and other states

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws have rights to access, correct, delete, and opt out of certain processing. Contact privacy@renewmkt.com.

5.4 Appeals

If we deny your privacy request, email privacy@renewmkt.com with "Privacy Appeal" in the subject line. We respond to appeals within 60 days.

5.5 Download your data

Settings → Security → Download my data gives you a file of the information linked to your account. It doesn't include other people's personal information or video files (ask support for those). Some records, such as support tickets and dispute files, are available on request from privacy@renewmkt.com. If your account is scheduled for deletion, the link is on the screen you see when you sign in; once your account is erased, the download is no longer available.

6. Data Retention

When you delete your account

When you delete your account, we sign you out and take your profile, shop and listings off the site immediately. You can cancel within 30 days: sign in and choose Keep my account. After 30 days, or once any open dispute, chargeback, return, report or unfinished order involving you is resolved if that is later, we erase your account: your listings are emptied and taken down; your posts, gallery, closet and videos are deleted (a video we must keep for a legal reason stays hidden instead); your questions on listings and your messages in live-shopping chats are replaced with "[deleted]"; and your name is shown as "Deleted user". For a further 180 days we keep a copy of your account details, addresses and the content you posted, accessible only to our staff, to investigate fraud, disputes and chargebacks. Then we delete it and release the email address you signed in with. If a dispute, chargeback, return or report is open at that point, or our staff must hold the records for a legal reason, we wait until that is resolved.

We retain personal information for as long as your account is active and as needed to provide the Services. After your account is closed, we keep:

Your order and transaction records — amounts, fees, tax, dates, the items and the email address used — for at least 7 years, as required for tax and accounting.
Records of disputes and how they were resolved, kept with the order record.
Full names, phone numbers and street addresses on your orders, returns and address changes, for 7 years, accessible only to our staff.
Your support conversations, dispute and chargeback messages, and photos you sent as evidence or with a repair request, for 7 years, accessible only to our staff.
Your verified name and date of birth, for 180 days after your account is erased, accessible only to our staff. The identity documents themselves are held by our verification provider, Stripe, under its own retention policy.
Each order's record of what was bought — the item's title, description, photos, condition, the price paid, and the name the seller showed publicly at the time (their shop name or username, or their full name if they chose to show it) — kept with the buyer's order record, so the buyer keeps their purchase history and can resell the item, even if the seller later edits or removes the listing or closes their account.
Reviews you wrote, shown to other shoppers as "Deleted user" with their photos removed, for as long as the review is shown.
Your messages in other people's conversations: the other person keeps the thread, and your messages show as from "Deleted user".
If your account was suspended when it was erased, one-way, keyed codes made from your sign-in email, verified phone number, payment-card and bank-account fingerprints, and verified name and date of birth — never the values themselves — to help stop a suspension being avoided with a new account. We keep them while the suspension stands and review them every 3 years.

When you verify a phone number, we keep the code we sent you for 10 minutes, and a note of how many codes you asked for (with your number) for about an hour, so codes cannot be guessed or sent too often.

Some records are deleted on a fixed schedule, whether or not you close your account:

Records of how the site is used — pages and listings viewed, searches and clicks — are deleted after 13 months. (Our staff's log of actions taken on accounts is kept separately.)
Your notifications are deleted 90 days after you read them, and unread ones after 1 year.
One-time sign-in, verification and reset codes are deleted within 7 days of expiring.
Drop-off and pickup photos for repair and custom orders are deleted 24 months after the order is completed.

When a period above ends, we delete or anonymize that information. Records kept with an order stay as long as the order record does. Aggregated, de-identified data may be retained indefinitely.

7. Data Security

Encryption of data in transit using TLS 1.2 or higher; encryption of sensitive data at rest
Password hashing using industry-standard algorithms; optional multi-factor authentication
Access controls limiting employee access; regular security audits and vulnerability assessments
Identity verification through Stripe Identity; payment processing through PCI-DSS compliant Stripe

No security system is impenetrable. While we work to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and notifying us of any unauthorized access.

8. International Data Transfers

ReNew Market is based in the United States, and our service providers may process data in the U.S. or other countries. If you access the Services from outside the U.S., your information will be transferred to, stored in, and processed in the United States. By using the Services, you consent to this transfer. For EU/EEA/UK users, see the International Addendum to our Terms of Service for additional protections including Standard Contractual Clauses (SCCs).

9. Children's Privacy

Our Services are not directed to anyone under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided personal information, contact privacy@renewmkt.com and we will delete it. We comply with the Children's Online Privacy Protection Act (COPPA) and similar state laws.

10. Marketing Communications

You can opt out of marketing emails at any time by clicking "Unsubscribe" in any marketing email, updating your account settings, or contacting privacy@renewmkt.com. You cannot opt out of transactional emails (order confirmations, shipping notifications, password resets, security alerts) while your account is active, as these are necessary to provide the Services.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, products, or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third party before providing them with your information.

12. Do Not Track Signals

Because there is no industry standard for how to respond to "Do Not Track" (DNT) browser signals, we currently do not respond to DNT signals. We will update this policy if a clear industry standard is established.

13. Changes to This Privacy Policy

When we make material changes, we will update the "Last Updated" date, notify you by email at the address associated with your account, post a notice on our website, provide at least 14 days' notice before changes take effect, and obtain your consent where required by law. If you do not agree to the updated policy, you may close your account.

14. Contact Us

ReNew Market LLC · Attn: Privacy Officer
Email: privacy@renewmkt.com · Legal inquiries: legal@renewmkt.com
Website: renewmkt.com

For EU/EEA/UK users: contact our Data Protection Officer at privacy@renewmkt.com. You also have the right to lodge a complaint with your local data protection authority. For California residents: you may designate an authorized agent (with proof of written authorization) to make privacy requests on your behalf.

These terms are provided as-is and cannot be edited, revised, or otherwise modified without the express written consent of ReNew Market LLC.