Seller Agreement

Eligibility to Sell

To sell on ReNew Market, you must:

• Be at least 18 years of age
• Complete identity verification (KYC) via Stripe Identity with a valid government-issued ID
• Provide accurate legal name, business address, and tax identification information
• Have a valid bank account or payment method capable of receiving Stripe payouts
• Comply with all applicable laws in your jurisdiction regarding the sale of goods

By creating a seller account and listing items, you agree to the terms of this Seller Agreement, our Terms of Service, Privacy Policy, and Prohibited Items Policy.

Fees & Commission Structure

Listing Fees

ReNew Market does not charge listing fees. You can list items for free with no per-listing charges.

Platform Fee

ReNew Market charges a 9% platform fee on each completed sale. This fee is split as follows:

• Buyer portion (5%): Added to the item price at checkout, paid by the buyer
• Seller portion (3%): Deducted from the seller's payout (reduced to 2% for ReNew Pro subscribers)
• ReNew Sustainability Fund (1%): Allocated to sustainability charities, local artist grants, and seller eco awards

Payment processing fees (Stripe rate: 2.9% + $0.30 per transaction) are passed through to the buyer separately and are not platform revenue. You receive the net amount (sale price minus your seller fee) via Stripe.

Optional Fees

• Promoted listings: $2.99 per week to boost a listing in search results and the browse feed
• Shipping labels: Carrier rates via Shippo/EasyPost when generated through the platform — no markup

ReNew Pro Subscription

The ReNew Pro plan ($5/month, cancel anytime) reduces your seller fee from 3% to 2%, includes 1 free promoted listing per week, unlocks flash auctions (1-day), reserve pricing, auction analytics, advanced dashboard with CSV export, and priority support. Eco goal achievements at Gold and Platinum levels unlock additional free promoted listings for Pro subscribers.

Eco Goal Rewards

Higher Eco Levels unlock visibility rewards rather than fee reductions. Silver sellers earn a verified eco badge. Gold sellers receive 1 additional free promoted listing per week. Platinum sellers are featured on the homepage and receive 2 additional free promoted listings per week. These rewards apply to all sellers, with Pro subscribers receiving additional promotional bonuses at each level.

Seller Obligations

• Ship promptly: Items must be shipped within 5 business days of payment confirmation, unless a longer timeframe is clearly stated in the listing
• Provide tracking: All orders over $20 must be shipped with a tracking number provided through the platform
• Respond to messages: Respond to buyer messages within 48 hours of receipt
• Respond to disputes: Respond to open disputes within 48 hours. Failure to respond may result in an automatic ruling in the buyer's favour
• Maintain accuracy: Ensure all listings accurately represent the item's condition, measurements, and features
• Update availability: Mark items as sold or remove listings promptly if an item becomes unavailable outside the platform
• Tax compliance: You are solely responsible for reporting and paying all applicable taxes on your sales income

Listing Standards

All listings must:

• Include accurate, clear photographs that genuinely represent the item's current condition
• Provide an honest description that discloses all known defects, wear, or limitations
• Select the correct condition grade (Upcycled, Excellent, Good, or Fair) that matches the item
• Only apply sustainability badges that genuinely and verifiably apply to the item
• Use a price that represents the item — artificially inflated prices used to offer fake discounts are prohibited
• Not contain external links, phone numbers, email addresses, or other contact information designed to conduct transactions off-platform

Misrepresenting an item's condition, authenticity, or origin is a material breach of this agreement.

Performance Standards

To maintain a good standing seller account, you are expected to:

• Maintain a seller rating of 4.0 or above (based on buyer reviews)
• Keep your dispute rate below 2% of completed orders in any 90-day period
• Ship items on time (within the stated timeframe) for at least 95% of orders
• Respond to buyer messages within 48 hours at least 90% of the time

Sellers who fall below these thresholds may have their listings reduced in search visibility, have listing creation temporarily restricted, or in severe cases have their account suspended. We will provide a written warning before any such action except in cases of fraud or severe policy violation.

Prohibited Behaviours

The following are strictly prohibited and will result in immediate account action:

• Off-platform transactions: Soliciting buyers to complete transactions outside ReNew Market to avoid fees
• Feedback manipulation: Offering incentives for positive reviews or manipulating the rating system
• Shill bidding: Creating fake demand through false offers or using secondary accounts to inflate interest
• Fee circumvention: Listing items at artificially low prices and charging separately for "shipping" or "handling" above actual costs
• Duplicate listings: Creating multiple simultaneous listings for the same physical item
• False badge claims: Applying sustainability badges to items that do not genuinely meet the badge criteria
• Account sharing: Using another person's seller account or allowing others to use yours
• Harassment: Harassing, threatening, or abusing buyers, other sellers, or platform staff

Suspension & Termination

ReNew Market reserves the right to suspend or permanently terminate a seller account for any of the following:

• Three or more policy violations within any 12-month period
• Any single severe violation (fraud, counterfeit goods, harassment, illegal items)
• Failure to complete or maintain KYC verification
• Providing false or misleading information during registration or verification
• Sustained failure to meet performance standards after written warning
• Chargebacks exceeding 1% of transactions in any 90-day period

Suspended sellers may appeal within 30 days by contacting support. Appeals are reviewed by our Trust & Safety team within 5 business days. During an appeal, the account remains suspended. Listings from suspended accounts remain visible to buyers with a "Seller unavailable" notice until orders are resolved.

Upon permanent termination, outstanding payouts for completed orders will be processed at the next standard payout date. Payouts for disputed orders will be held pending resolution.

Payouts & Tax Obligations

Payments are processed via Stripe. Net earnings (sale price minus 3% seller fee, or 2% for Pro subscribers) are paid out according to Stripe's standard payout schedule (typically 2–7 business days after a transaction completes, depending on your bank).

ReNew Market is required by US law to file Form 1099-K for sellers who receive $600 or more in gross payments in a calendar year. If you meet or exceed this threshold, you will receive a 1099-K in January of the following year. You can download your annual earnings summary from the Tax Report section of your dashboard at any time.

You are solely responsible for reporting and paying all applicable income taxes, sales taxes, VAT, or other taxes on your earnings. ReNew Market does not provide tax advice. Consult a qualified tax professional regarding your obligations.